GTC
General Terms and Conditions of the BVB Online Shop
1 Scope of Application
1.1 The following General Terms and Conditions (hereinafter: "GTC") shall apply exclusively to the business relationship between BVB Merchandising GmbH, Rheinlanddamm 207-209, 44137 Dortmund (hereinafter: "Provider") and the customer (hereinafter: "Customer") in connection with the use of the BVB Online Shop and the purchase of goods and vouchers. Deviating conditions of the Customer shall not be recognised unless the Provider expressly agrees to their validity in writing.
1.2 The Customer is a consumer to the extent that the purpose of the ordered deliveries and services cannot predominantly be attributed to their commercial or independent professional activity. An entrepreneur, by contrast, is any natural or legal person or partnership with legal capacity that acts in the exercise of their commercial or independent professional activity at the time of concluding the contract.
1.3 The contact details of the Provider are:
BVB Merchandising GmbH, Rheinlanddamm 207-209, 44137 Dortmund, phone number: +49 231 9020-0, fax number: +49 231 9020-3500, e-mail address: [email protected], authorised representatives (managing directors): Kerstin Zerbe, Carsten Cramer, commercial register: Amtsgericht Dortmund, HRB 14161, VAT identification number: DE 209425123, business address, see above
2 Conclusion of Contract
2.1 Orders may only be placed by persons of legal age. The Provider reserves the right to request proof of age in cases of doubt (in particular when ordering wines and spirits).
2.2 The display and promotion of goods and vouchers in the BVB Online Shop does not constitute a binding offer by the Provider to conclude a purchase contract for these goods.
2.3 The Customer may select goods from the Provider's range and collect them in a so-called shopping cart via the "Add to cart" button. Before clicking the "Pay now" button, all goods selected by the Customer, including the total price of the goods, are displayed in an order summary. Before submitting the order, the Customer may change the data displayed in the order summary at any time and, in particular – but not only – correct input errors. By clicking the "Pay Now" button, the Customer accepts the GTC and submits a binding offer to purchase the goods in the shopping cart.
2.4 The Provider will then send the Customer an automatic order confirmation by e-mail, in which the Customer's order is listed again. The automatically sent order confirmation documents that the Customer's order has been received by the Provider and does not constitute acceptance of the offer.
2.5 The Provider may accept a binding offer from the Customer within a period of 10 working days. A contract is concluded if the Customer receives an acceptance declaration from the Provider in writing or in text form within this period, whereby the receipt of the acceptance declaration by the Customer is decisive in this regard, or if the goods are delivered, whereby the receipt of the goods by the Customer is decisive in this regard. If several of the aforementioned alternatives apply, the contract is concluded at the point in time at which one of the aforementioned alternatives first occurs. If the Provider does not accept the offer within this period, this shall be deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.
2.6 The languages displayed in the BVB Online Shop are available for concluding the contract. The specific language selection is displayed in the BVB Online Shop.
2.7 The Customer shall receive the contract text (contract confirmation) at the latest upon delivery of the goods.
2.8 The Provider reserves the right to make minor, technically necessary changes to the goods that do not affect the purpose of the contract. If the goods are permanently unavailable, the Provider shall refrain from issuing an acceptance declaration. A contract shall not be concluded in this case.
3 Vouchers
3.1 The Customer may purchase vouchers in the BVB Online Shop. To redeem the vouchers, a further contract for the actual service content (goods) shall be concluded.
3.2 The contractual partner of the service acquired with the voucher is not necessarily the Provider; it is also possible that this is a third party.
3.3 Conditions for purchased vouchers:
3.3.1 Purchased vouchers may in individual cases be labelled differently in the BVB Online Shop and/or in (digital) advertising campaigns. In particular, purchased vouchers may be referred to as value vouchers, gift vouchers or BVB vouchers.
3.3.2 Purchased vouchers may be used until the end of the third calendar year following the expiry of the calendar year in which the voucher was purchased.
3.3.3 Purchased vouchers may only be redeemed in the BVB Online Shop at https://shop.bvb.de/ and/or in official, stationary BVB fan shops for goods that are approved for purchase with vouchers. They may not be redeemed on other websites of Borussia Dortmund GmbH & Co. KGaA or affiliated companies within the meaning of Section 15 AktG.
3.3.4 Should the value of the purchased voucher not be sufficient for the Customer's order, the difference may be settled using another payment method approved by the Provider. Only one purchased voucher may be used per order.
3.3.5 Subsequent crediting of a purchased voucher is not possible. The balance of a purchased voucher shall neither accrue interest, be paid out in cash, be topped up, transferred for value, nor offset against outstanding claims. However, the remaining balance and validity period of the voucher may be enquired from the Provider at the Customer's request.
The purchase price for acquiring a purchased voucher cannot be paid by redeeming another purchased voucher, but exclusively by the other payment methods specified in the order summary.
3.3.6 The purchased voucher is transferable. The Provider may discharge its obligation by performing to the respective holder who redeems the voucher in the BVB Online Shop. This shall not apply if the Provider has knowledge or grossly negligent ignorance of the lack of entitlement, the legal incapacity or the lack of authority to act of the respective holder.
3.3.7 The Provider accepts no liability for typographical errors in the e-mail address of the recipient of a purchased voucher. Likewise, the Provider accepts no liability for loss, theft, misuse or delayed transmission and delivery (e.g. due to technical difficulties) of purchased vouchers.
3.3.8 In the event of fraud, an attempt at deception or suspicion of other illegal activities in connection with the purchase or redemption of purchased vouchers, the Provider is entitled to close the relevant customer accounts and/or require the Customer to use an alternative payment method. There is no entitlement to the activation or payment of affected purchased vouchers.
3.3.9 If a good that was paid for in whole or in part with a purchased voucher is revoked or returned, the portion of the purchase price attributable to the voucher will be issued as a new voucher. Any amount paid by another payment method beyond this will be refunded via the payment method originally used.
3.4 Conditions for promotional vouchers:
3.4.1 Promotional vouchers may in individual cases be labelled differently in the BVB Online Shop at https://shop.bvb.de/ and/or in (digital) advertising campaigns. In particular, promotional vouchers may be referred to as discount vouchers, goodwill vouchers or coupons.
3.4.2 Promotional vouchers are those vouchers that are not purchased but are made available to the Customer, e.g. as part of a promotional campaign.
3.4.3 Promotional vouchers are valid until the date specified in each case and may only be redeemed once within an ordering process. Individual goods may be excluded from discount promotions. Promotional vouchers may not be used for the purchase of gift vouchers.
3.4.4 Promotional vouchers may only be redeemed in the official BVB Online Shop at https://shop.bvb.de/ for goods that are approved for purchase with vouchers. They may not be redeemed on other websites of Borussia Dortmund GmbH & Co. KGaA and/or affiliated companies within the meaning of Section 15 AktG, and/or in official, stationary BVB fan shops.
3.4.5 To redeem a promotional voucher, the value of the goods in the shopping cart before taxes and shipping costs applicable to the order must be at least equal to the value of the voucher. Any remaining balance will not be refunded by the Provider. The balance of a promotional voucher shall neither accrue interest nor be paid out in cash. Multiple promotional vouchers may not be combined with one another.
3.4.6 If the balance of a promotional voucher is insufficient for the order, the difference may be settled using the payment options offered by the Provider.
3.4.7 If the promotional voucher is used in an ordering process and the goods paid for in part or in full with the promotional voucher are subsequently returned by the Customer in part or in full as part of a revocation or return, no refund of the promotional voucher shall be made.
3.4.8 Subsequent crediting of a promotional voucher is not possible. Promotional vouchers may not be paid out in cash, topped up, transferred for value, offset against outstanding claims or transferred to another customer account.
3.4.9 In the event of fraud, an attempt at deception or suspicion of other illegal activities in connection with the redemption of a promotional voucher, the Provider is entitled to close the relevant customer accounts and/or require the Customer to use an alternative payment method. There is no entitlement to the activation or payment of affected promotional vouchers.
4 Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal when purchasing goods in the BVB Online Shop. The complete withdrawal notice including the reference to the electronic withdrawal function is printed at the end of these GTCwithdrawal notice including the reference to the electronic withdrawal function is printed at the end of these GTC and is sent to the Customer with the order confirmation by e-mail.
No right of withdrawal exists in particular for:
- vouchers,
- goods manufactured to customer specifications or clearly tailored to personal needs (e.g. jerseys with individual name and number flock),
- sealed goods that are not suitable for return for hygiene reasons, if the seal has been removed after delivery,
- electronic goods in a sealed package, if the seal has been removed after delivery.
5 Voluntary Right of Return up to 30 Days after Receipt of Goods
5.1 Without prejudice to the statutory right of withdrawal, the Provider grants the consumer a voluntary right of return of 30 days from receipt of the goods. The voluntary right of return pursuant to this clause 5 applies exclusively to consumers within the meaning of clause 1.2. With this right of return, the Customer may also withdraw from the contract after the expiry of the 14-day withdrawal period by returning the goods to the Provider within 30 days of receipt (period commencing on the day after receipt of the goods). Timely dispatch of the goods is sufficient to meet the deadline. The Provider shall bear the return shipping costs, provided the Customer uses the Provider's return label. This return label will be made available on the website https://shop.bvb.de/pages/retouren https://shop.bvb.de/pages/retouren once the Customer has completed the electronic process there. If this return label is not used, the Customer shall bear the return shipping costs and the risk of transport. The goods are to be returned to: BVB Merchandising GmbH, c/o Rhenus AG & Co. KG, Juchostraße 42, 44143 Dortmund.
5.2 The voluntary right of return applies to all goods purchased by the Customer from the Provider. However, it only applies, where possible, if the goods have only been tried on as in a retail store and are returned complete, in their original condition, undamaged and in the original sales packaging together with any instructions and – where present – with an undamaged seal. If these conditions are not met, the Provider may refuse to accept the returned goods or claim compensation for any reduction in value, to the extent that the reduction in value is attributable to handling of the goods that was not necessary for the inspection of the nature, characteristics and functioning of the goods.
5.3 The voluntary right of return does not apply to the following contracts:
- goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the Customer (e.g. jerseys with individual name and number flock);
- sealed goods that are not suitable for return for hygiene reasons, once their seal has been removed after delivery (e.g. underwear);
- electronic goods in a sealed package, if the seal has been removed after delivery;
- vouchers.
5.4 If the Customer returns goods in accordance with this voluntary right of return, the Provider shall refund the purchase price paid and the shipping costs of the original purchase. For the refund, the Provider shall use the same payment method that was used in the original transaction, unless expressly agreed otherwise between the Provider and the Customer.
5.5 Until the expiry of the period for the statutory right of withdrawal, the statutory conditions and the Provider's withdrawal notice apply exclusively. The voluntarily granted right of return does not affect statutory rights and claims.
5.6 The Provider reserves the right to exclude customers with a conspicuously high and unusual return behaviour from further purchases for a period of up to 12 months. This applies in particular to repeatedly disproportionate or abusive returns that do not correspond to normal buyer behaviour. The Provider will inform the Customer before an exclusion.
6 Delivery, Shipping and Shipping Costs
6.1 Goods are generally delivered by postal service. The Provider sends value vouchers by e-mail to the e-mail address provided by the Customer. The Customer will be informed of the estimated delivery time before placing the order.
6.2 The Provider delivers to the delivery areas specified in the BVB Online Shop. The available delivery countries are displayed to the Customer during the ordering process when entering the delivery address.
6.3 The Provider is entitled to make partial deliveries if this is reasonable for the Customer. In the event of a delivery delay of more than four weeks, the Customer has the right to withdraw from the contract. The Provider will refund payments already made by the Customer without delay.
6.4 A right of withdrawal pursuant to clause 6.2 does not exist if the Customer submits a binding offer for goods not yet available or goods still to be produced. In these cases, the Provider will provide the Customer with an estimated delivery date.
6.5 The Provider is not obliged to deliver if it has duly ordered the goods from its supplier but is not supplied or not supplied properly by its supplier and the non-delivery is not attributable to the Provider. The Provider will inform the Customer of this without delay and refund payments already made without delay.
6.6 The risk of accidental loss and accidental deterioration of the goods passes to the Customer upon handover of the goods to the Customer. In the case of entrepreneurs, the risk passes upon handover of the goods to the carrier, freight forwarder or other person designated to carry out the shipment.
6.7 The current shipping costs are available at shop.bvb.de/pages/versand-und-zahlungsbedingungen and are displayed to the Customer in the shopping cart before the order is placed.
6.8 Orders to countries outside the European Union may be subject to import charges (in particular customs duties, taxes) that are levied once a delivery has reached the country of destination. Any additional costs for customs clearance that may arise are to be borne by the Customer.
6.9 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs thereby incurred by the Provider. This shall not apply if the Customer effectively exercises their statutory right of withdrawal or their voluntary right of return pursuant to clause 5. In this case, the Provider shall refund the purchase price including outward and return shipping costs.
7 Retention of Title
The delivered goods remain the property of the Provider until full payment has been made.
8 Prices and Payment Conditions
8.1 All prices stated on the Provider's website are inclusive of the applicable statutory VAT. The price including VAT and any applicable shipping costs is also displayed in the order summary before the Customer submits the order by clicking the "Pay now" button.
8.2 Payment of the purchase price is due immediately upon conclusion of the contract.
8.3 The Customer may choose between the payment methods displayed in the order summary. The Provider reserves the right not to offer certain payment methods for any given order and to refer to other payment methods.
8.4 The Customer agrees to receive invoices and credit notes exclusively in electronic form.
9 Warranty for Defects
9.1 The Provider is liable for material and/or legal defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. BGB (German Civil Code).
9.2 With regard to entrepreneurs, the limitation period for warranty claims in respect of goods delivered by the Provider is 12 months. If the Customer acts as an entrepreneur, the Provider has the choice of the type of subsequent performance. This shall not apply to claims for damages or reimbursement of futile expenditure, not in the event that the Provider fraudulently concealed the defect, and not for goods that have been used in accordance with their customary use for a building structure and have caused its defectiveness.
9.3 A guarantee exists for goods delivered by the Provider only if it has been expressly given for the respective goods.
9.4 If the Customer acts as a merchant within the meaning of Section 1 HGB (German Commercial Code), the Customer is subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations set out therein, the goods shall be deemed approved.
10 Liability
10.1 The Provider shall be liable without limitation on any legal grounds
- for injury to life, body or health;
- in cases of intent or gross negligence;
- on the basis of a guarantee commitment, unless otherwise regulated in this regard;
- on the basis of mandatory liability under the Product Liability Act.
10.2 If the Provider negligently breaches a material contractual obligation, liability shall be limited to the typically foreseeable damage, unless unlimited liability applies pursuant to clause 10.1. Material contractual obligations are obligations which the contract imposes on the Provider by its content for the achievement of the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on the compliance with which the Customer may regularly rely.
10.3 If the Customer acts as an entrepreneur, any further liability of the Provider is excluded. The statutory rights of the Customer as a consumer shall not be affected by the foregoing liability provisions.
10.4 The foregoing liability provisions also apply with regard to the Provider's liability for its vicarious agents and statutory representatives.
10.5 The Customer undertakes not to transmit any data whose content infringes the rights of third parties (in particular copyright, name rights, trademark rights) or violates existing laws. The Customer expressly indemnifies the Provider against all claims asserted by third parties in this connection. This also includes the costs of legal representation required in this connection. The Provider does not review the transmitted data for infringement of third-party rights and/or their unlawfulness and accepts no liability in this regard.
11 Data Protection
The Provider observes the Privacy Policy, which can be accessed at any time.
12 Miscellaneous
12.1 The law of the Federal Republic of Germany shall apply to contracts between the Provider and the Customers, excluding the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall apply only to the extent that the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
12.2 If the Customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider shall be the registered office of the Provider.
12.3 Should individual clauses of these GTC be wholly or partly invalid, this shall not affect the validity of the remaining clauses or the remaining parts of such clauses.
12.4 The European Commission provides a platform for online dispute resolution (ODR). This platform can be accessed via the external link https://www.ec.europa.eu/consumers/odr. We endeavour to resolve any disagreements arising from our contract by mutual agreement. However, we do not participate in a consumer dispute resolution procedure within the meaning of the German Consumer Dispute Resolution Act and are not obliged to do so.
Annex: Country-Specific Provisions for Customers in Switzerland
For customers who have their habitual residence in Switzerland, the following shall apply in amendment of the foregoing General Terms and Conditions of the BVB Online Shop (“GTC”):
1 In place of clause 7 of the GTC, the following shall apply: “Ownership of the delivered goods shall remain with the Provider until the full purchase price has been paid. The Customer is not entitled to resell, pledge, rent, lend or otherwise transfer or encumber the goods delivered by the Provider to third parties until the Customer has paid the purchase price in full. If the Customer is in default of payment of the purchase price, the Provider is entitled to have the retention of title entered in the retention of title register at the Customer's expense. The Customer undertakes, at the Provider's request, to take all necessary cooperative actions to register the retention of title.”
2 In place of clauses 9.1 and 9.2 of the GTC, the following shall apply: “For contracts for services of ordinary consumption that are intended for the personal or family use of the Customer and are not connected with the Customer's professional or commercial activity, the Provider shall be liable to the Customer for material defects pursuant to Articles 197 to 210 of the Swiss Federal Act supplementing the Swiss Civil Code (Code of Obligations; CO) of 30 March 1911.”
3 In place of clauses 10.1 to 10.4 of the GTC, the following shall apply: “For contracts for services of ordinary consumption that are intended for the personal or family use of the Customer and are not connected with the Customer's professional or commercial activity, the Provider shall be liable for damages in accordance with the Swiss Federal Act on Product Liability (Product Liability Act; PrHG) of 18 June 1993.”
4 In place of clause 12.1 of the GTC, the following shall apply: “Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements, shall apply to all legal transactions for services of ordinary consumption that are intended for the personal or family use of the Customer and are not connected with the Customer's professional or commercial activity.”
5 In place of clause 12.2 of the GTC, the following shall apply: “For all disputes relating to a contract or claims arising from a contract concluded by the Customer with the Provider for a purpose that cannot be attributed to the Customer's professional or commercial activity, the place of jurisdiction shall be the Customer's place of domicile.”
6 In all other respects, the foregoing General Terms and Conditions of the BVB Online Shop (“GTC”) shall apply unchanged to customers who have their habitual residence in Switzerland.
Version: 01.10.2026