Right of Withdrawal for Consumers
If the Customer has purchased one or more goods/one or more vouchers in the BVB Online Shop that are delivered in one delivery or in several partial deliveries, the following notice of withdrawal shall apply:
Notice of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (BVB Merchandising GmbH, Rheinlanddamm 207-209, 44137 Dortmund, Germany, phone number: +49 231 90200, e-mail address:[email protected]) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory. You may also exercise your right of withdrawal online athttps://shop.bvb.de/ (footer). If you use this online function, we will send you a confirmation of receipt of your withdrawal declaration on a durable medium (e.g. by e-mail) without delay, including the content of your withdrawal declaration and the date and time of its receipt. The confirmation of receipt documents exclusively the receipt of your withdrawal declaration and does not constitute confirmation of the validity of your withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs arising from your choosing a type of delivery other than the cheapest standard delivery offered by us in the BVB Online Shop), without undue delay and no later than 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used in the original transaction; in no case will you be charged any fees for this repayment. We may withhold repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired. BVB bears the direct costs of returning the goods. You are only required to compensate for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for inspecting the nature, characteristics and functioning of the goods. The right of withdrawal shall not apply, unless otherwise agreed, to the following contracts:
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired. BVB bears the direct costs of returning the goods. You are only required to compensate for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for inspecting the nature, characteristics and functioning of the goods. The right of withdrawal shall not apply, unless otherwise agreed, to the following contracts:
- Delivery of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer (e.g. a jersey with an individual name and number flock).
- Delivery of sealed goods that are not suitable for return for hygiene reasons, once their seal has been removed (e.g. underwear)
- Delivery of electronic goods in a sealed package, if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
- To BVB Merchandising GmbH, Rheinlanddamm 207-209, 44137 Dortmund, Germany, e-mail address: [email protected]:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/ for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date _______________ (*)
Delete as appropriate.