Instruction on withdrawal

Right of withdrawal for consumers

If the Customer has purchased any merchandise/coupon(s) in the BVB online shop which are delivered in a single delivery or in several partial deliveries, the following instruction on withdrawal shall apply:

Right of withdrawal

You have the right to withdraw from this contract within 14 days without stating any reasons.

The revocation period is 14 days from the date on which you or a third party designated by you and who is not the carrier, take(s) possession of the merchandise.

To exercise your right of withdrawal, you must you notify us (BVB Merchandising GmbH, Rheinlanddamm 207–209, 44137 Dortmund, Germany, telephone number: +49 231 90200, e-mail address: [email protected]) by means of an unambiguous declaration (e.g., a letter sent by mail or e-mail) of your decision to withdraw from this contract. You may, but are not required to, use the attached standard withdrawal form for this purpose.

To meet the deadline for withdrawal, it is sufficient for you to send notice of intent to exercise your right of withdrawal before the deadline expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery charges (excluding any additional costs if you selected a delivery method other than our lowest standard delivery rate in the BVB online shop), without undue delay and at the latest within 14 days of the date on which we receive notice of your withdrawal from this contract. We will refund you using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make repayment until we have received the returned merchandise or you have provided proof that you have dispatched the merchandise, whichever comes first.

You must send by return shipment or hand over the merchandise to us without undue delay and in any case within 14 days at the latest from the date on which you notify us of the withdrawal from this contract. The deadline will be met if you dispatch the merchandise before the 14-day period expires. You shall bear the direct costs of return shipment of the merchandise. You shall only be liable for any diminution in value of the merchandise if such diminished value results from the handling of the merchandise in any other manner than that necessary to establish the nature, characteristics, and functioning of the merchandise.

Unless otherwise agreed, the right of withdrawal shall not exist for the following contracts:

· Contracts for the delivery of merchandise that is not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that is clearly tailored to personal needs of the consumer (e.g., a kit emblazoned with individual names and numbers).

· Contracts for the delivery of sealed merchandise that is not suitable for return for hygienic reasons, if such merchandise was unsealed after delivery (e.g., undergarments).

· Contracts for the delivery of electronic merchandise in sealed packaging, if such merchandise was unsealed after delivery.

Standard Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

— To BVB Merchandising GmbH, Rheinlanddamm 207–209, 44137 Dortmund, Germany, e-mail address: [email protected]:

— I/we (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following goods (*)/provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if submitted on paper)

— Date

_______________

(*) Delete as applicable